Canada Careers

Canada Careers Banner

Analyst, Customer Agreements and Claims 

About the role 

Reporting to the Credit Manager, the incumbent will be responsible for analyzing claims related to agreements with our customers. In addition, he/she will evaluate, process and resolve customer complaints using the appropriate systems and files.

Responsibilities

  • Receiving complaints: file requests in the customer file located in Teams.
  • Preparing claims before uploading to Oracle:
    • Confirm that the client is using the Leviton file (Lumen and Eecol exception).
    • Validate that the claim is for the same month (Do not mix multiple months on the same claim).
    • Validate the information.
      • Customer number.
      • item (Basic-DASH).
      • Quantity.
      • Price.
      • Submission Number.
      • Contractor.
  • Process claims in Oracle.
    • Download the file. 
    • Use Oracle Report in the Validation Process.
    • Validate batches that have been generated (some customers generate multiple batches for each request).
    • Manual correction (price, inventory, quote), if necessary.
    • Generate a transaction report for each refuse item.
      • Each report is saved in the client file.
    • Validate that each batch is linked to the deduction.
      • If the batch is not linked, make the link manually.
    • Submit the request for internal approval.
  • Preparation and communication of information to customers. 
    • Generate final report of refuse items.
    • Generate the invoice for repayment of the amount due.
    • Notify the customer of the items that have been refused and the amount due.

Responsibilities cont.

  • Handle rebuttals against claims.
    • Validate the information provided.
    • Generate new credits, if applicable.
    • Provide the credit note to the customer.
  • Respond to requests for information from the sales force. 

Diverse

  • Ensure that ISO standards related to the documentation of all relevant transactions and communications are applied and maintained.
  • Perform specific analyses or special projects as required by his/her supervisor. 

Qualifications

  • Knowledge of administration, procedures and systems such as MS Office and Oracle
  • Good understanding of claims and recovery
  • Good analytical and organizational skills
  • Excellent French and English competencies, both oral and written. We are looking for someone who is proficient in English to communicate with contacts across Canada and with colleagues in the United States.

Education and Experience 

  • College diploma in administration or commerce or have relevant experience
  • Incumbent must have a minimum of two (2) years of related work experience.

What we offer

  • Work-life balance
  • A stimulating and friendly work environment 
  • Complete group insurance program & group RRSP 
  • Employee assistance program
  • Recognition programs 
  • Skills development program

Join our team now! Send us your CV with a cover letter to recrutementcanada@leviton.com. 

By submitting their application, candidates consent to the collection, use, and retention of their necessary personal information for the recruitment process. This data will be managed in accordance with the requirements of Quebec’s Law 25, ensuring its confidentiality and security. We commit to collecting only relevant information and protecting it against unauthorized access. Candidates’ personal information will be retained only for the duration necessary to evaluate their application and will then be deleted in accordance with our data retention policy.

About Leviton

At Leviton, we build what’s next to light, power, and connect everyday spaces, from electrical, to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers’ lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It’s about each person bringing skills and passion to a challenging and constantly changing world.