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My Schedules Are Not Running at the Correct Times

When schedules are not running at the correct time, the issue may be the time in the Decora Digital device or an issue calculating sunrise/sunset correctly.

Connect to the App:

Each time the Decora Digital Bluetooth device is connected to the Decora Digital Dimmer and Timer app, the time is updated. If you have experienced a power outage, the issue may be that the time needs to be reset. 

Power Outage:

Settings such as programmed events, minimum dim level, etc. are permanently programmed into the device. Power loss will not affect these settings and they will remain unchanged.

The DDS15, DDE06, DD710 and DDF01 all include a built-in backup battery that is used to keep track of the current time of day even in the event of a power loss. These devices have been designed to maintain the time for more than 72 hours without power.

The DDMX1 and DDL06-BL do not have a built-in backup battery, in the event of a power loss, may need to reconnect your device to the Decora Digital Dimmer & Timer.

Sunrise/Sunset Calculation:

When schedules are programmed to turn on or off based on sunrise or sunset, Location Services must be enabled in you app. The Location Services are used to determine your location, and with this location information the Bluetooth device can calculate the correct time each day. To determine if the issue is with the Location Services, change a schedule from sunrise or sunset and use a specific time.