Leviton Delivers Infrastructure for a Global Biopharmaceutical Company
The Challenge
Our client, an American biopharmaceutical company with a global presence, was expanding its operations with a facility in India. Leviton had previously secured an exclusive contract with the client to provide all horizontal cabling for its global facilities. However, concerns were raised about the ability to ship the required infrastructure in a timely manner. With a rapidly shrinking time frame of 4 to 5 weeks and no preorders placed for materials, Leviton had been issued a challenge – one that Leviton Network Solutions team swiftly responded to.
The Solution
A key contact at the client’s IT Site Services department contacted Leviton’s International Specification Engineer to communicate the urgency and high visibility of this project and ask that we do everything we could to deliver our products within the shrinking timeframe. A cross-regional team quickly mobilized, including Leviton’s Strategic Account Manager, the managing director of Leviton Middle East, and the regional sales manager for Leviton India, to begin development of an action plan to meet the client’s requirements. Taking swift action, the team was able to place pre-buys, expedite shipping, and reallocate existing inventory to meet the client’s requirements. The client’s order for a large ATLAS-X1™ SST global solution, including cable, connectors, panels, and patch cords, arrived on schedule to set up the Bangalore project, with no hiccups or hassle.
The Impact
With the India project, Leviton Network Solutions demonstrated its ability to deliver on its promise of global support for global clients. The client was impressed with both the quality of the products and the speed of our service, and has continued to retain Leviton as its sole spec provider for its international facilities. As the client continues to expand and build facilities in new regions, they remain confident in Leviton Network Solutions’ ability to make it happen – wherever it happens to be.
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