About the Role
Reporting to the Director of IT, the incumbent of the position of Desktop and System Support, is responsible for ensuring the smooth running of operations.
Desktop and System Support Analyst - Pointe-Claire, QC
Responsibilities
- Responding to requests and issues from users and IT support teams.
- Monitor alerts and the status of the processing of the various applications.
- Informing the user and/or IT support teams of the status of the request on a regular basis, and when a solution has been identified.
- Develop and/or update support procedures.
- Respond to user questions via phone, email, video calls to identify hardware and software issues and propose solutions in a friendly and efficient manner.
- Analyze situations, diagnose problems, while developing and implementing solutions within tight deadlines.
- Ensure proper escalation of problems during outages or periods of reduced service and follow up with the appropriate teams.
- Communicate important information to the IT manager and document all information, updates and solutions applied.
- Assist in the configuration, administration and support of laptops and other company hardware and software.
- Oversee the testing, implementation, deployment, and training of technical solutions in the company's various IT systems.
- Improve IT performance by identifying problem areas and providing appropriate solutions.
- Understand and evaluate business operations and processes.
- Develop technical reference materials, including user guides and training manuals.
Education and Experience
- Bachelor’s degree in business technology or similar degree.
- 5 to 7 years’ experience in the IT field.
- Knowledge: Windows 10, Windows 11, Active Directory, Group Policy.
- Bilingualism in French and English, oral and written.
Success factors
- Proactive and autonomous; understands issues and acts in a responsible manner.
- Ability to take action and learn quickly.
- Able to establish and maintain strong, friendly relationships with colleagues in other departments.
- Adaptable; receptive to new ideas; willing and able to deal with changing circumstances.
- Strong analytical and problem-solving skills.
- Committed to achieving and maintaining quality; sets high standards and performance goals for self and others.
- Strong oral and written communication skills: clear, fluent and accurate.
- Organized and comfortable with multi-tasking.
- Knowledge of business operations and project management.
- A natural aptitude for technology and a strong desire to expand technical skills.
- Must be in Canada with a valid work permit.
- In case of emergency, ability to work outside of normal hours (8 to 5).
What we offer
- Work-life balance
- A stimulating and friendly work environment
- Complete group insurance program & group RRSP
- Employee assistance program
- Recognition programs
- Skills development program
Join our team now! Send us your CV with a cover letter to recrutementcanada@leviton.com.
By submitting their application, candidates consent to the collection, use, and retention of their necessary personal information for the recruitment process. This data will be managed in accordance with the requirements of Quebec’s Law 25, ensuring its confidentiality and security. We commit to collecting only relevant information and protecting it against unauthorized access. Candidates’ personal information will be retained only for the duration necessary to evaluate their application and will then be deleted in accordance with our data retention policy.
About Leviton
At Leviton, we build what’s next to light, power, and connect everyday spaces, from electrical, to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers’ lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It’s about each person bringing skills and passion to a challenging and constantly changing world.