Responsibilities

Sales Support:

• Collaborate with internal teams and external stake holders to coordinate retail projects, ensuring they are executed efficiently and on time.
• Support the execution of retail projects, including planning, monitoring progress and resolving issues as they arise.
• Maintain and update customer pricing contracts & customer special orders in collaboration with the Sales Director & VP Retail. Ensure proper Sku attribution is added to customer contracts.
• Ensure accurate and timely communication with customers regarding pricing, product information (UPC codes, part # change, MOQ qty) & terms, and conditions.
• Act as a bridge between retail customers, sales agencies and other Leviton departments.
• Facilitate effective communication and problem-solving to enhance customer satisfaction.
• Process requests for product samples, & planograms for trade shows.
• Coordinate sample distribution and arrange for new product samples as needed.
• Participate in key account customer and sales agency presentations.
• Maintain & Update department project trackers & calendars to ensure all deadlines & key actions are recorded and communicated effectively.
• Validate & Analyze Returned Goods Authorizations (RGAs).
• Ensure the proper documents are filled out and provided to the QA department to address field complaints related to non-conforming products promptly and effectively.
• Collaborate with the Sales Director & product managers to fill out “Sell Sheets” and products Information required for new product launches.

Administrative Tasks:

• Accurately fill out new account opening forms (PCAD).
• Process changes to existing accounts and communicate relevant information to accounting, customer experience, and retail sales teams.
• Ensure complete and updated customer information for accurate order processing by the customer experience team.
• Advise & support the Business Development Director - Retail on special orders processing.
• Request credit notes for customers with pricing errors and follow up with accounting for timely resolution.

Administrative Tasks Continued:

• Provide copies of credit notes to customers and agents to close the process.
  
• Communicate short shipments (back orders) to customer replenishers based on their requirements.
• Provide fill-rate and order lead-time information to customers and other Leviton departments as required.
• Validate the monthly scorecard for all retail customers, gather all relevant information to submit disputes for compliance with THD and other VIP customers as required.

Success factors 

• 5+ years of proven experience in project management and/or retail sales management 
• Communication skills in both French and English.
• Experience in Oracle, SAP, or other ERP systems, an asset.
• Familiarity with the Retail industry, an asset.
• Excellent time management, prioritization, and project coordination skills
• Proficiency in Microsoft Office suite, with strong Excel proficiency
• Results-oriented, organized & focused on producing high quality work.
• Strong attention to detail.
• Excellent communication skills & interpersonal abilities
• Ability to take initiative and recognize needs while working independently and/or as part of a team.
• Ability to build relationships with internal stakeholders.
• Willingness to continuously learn and stay updated on industry trends and best practices.

What we offer

• Work-life balance
  
• A stimulating and friendly work environment 
• Complete group insurance program & group RRSP 
• Employee assistance program
• Recognition programs 
• Skills development program